Dianna grew up in travel and tourism and built her entire career working in the hospitality industry. She has been a team member at many brand hotels including Omni Hotels, Hilton Brand Hotels, Holiday Inn’s, as well as boutique branded hotels. Dianna joined Xanterra in 2000 as the Director of Sales and Marketing for eight resorts and in 2014 moved to Windstar Cruises continuing her career with the Xanterra Travel Collection. Dianna has worked in various roles within the hospitality industry, with a focus on groups, and the sales and marketing side of the business. She enjoys meeting new Travel Advisors and sharing the Windstar Story. Having spent most of her time on the corporate and operational side of the travel industry it has been a fun transition focusing on the leisure side of the business. She and her family enjoy traveling extensively throughout the world.

Dianna.Rom@windstarcruises.com

Joe Jiffo, CTC, MCC, has more than 20 years in the cruise industry. He is an innovative sales leader with the vision and drive to lead an organization to the next level. After earning his Degree in Hotel and Restaurant Management at Widener University near Philadelphia, Joe started his career with Marriott Hotel and Resorts. There he worked in all areas of the hotel industry eventually settling in the sales department and found his passion. After seven years there, Joe joined Celebrity Cruises as a District Sales Manager for the Carolinas, and eventually moved to Miami to start the National Accounts department. His career continued with National Account Director positions with Carnival and Norwegian Cruise Lines. Joe also held Senior Sales roles at MSC Cruises and NEST, and prior to joining Windstar Cruises, Joe was the VP of Sales for American Queen Voyages.

Joe.Jiffo@windstarcruises.com

Gina started her cruise industry career in 1992 at Princess Tours, working as an Escorted Tour Director in Alaska during college summers. After graduating from the University of Washington, she became Product Manager for Princess Tours, managing & building their Alaska & Europe Cruisetour Product; she moved on to become the Manager of Contracting & Bidding for Holland America, Seabourn, and Princess Cruises Shore Excursions. Gina later moved into National Account Sales at Holland America and in 2016, joined Windstar Cruises as Director of Sales, National Accounts. She lives in the city of Seattle with her husband and two children, they enjoy snow skiing, water skiing, boating and traveling together during school breaks.

Gina.McGinnis@windstarcruises.com

Territory: AK, AZ, CA, HI, ID, MT, NV, OR, UT, WA, WY

Joe is a seasoned travel professional and passionate explorer who has journeyed to more than 50 countries and sailed on over 50 cruises. He began his career in 1995 with sales roles at Contiki, Brendan Tours, Mayflower Tours, and CSA Travel Protection before a successful stint in medical sales. Drawn back to his true passion, Joe launched his own agency with Avoya Travel, quickly earning Best of the Best honors year after year.

With extensive experience across both Star Class and Wind Class ships, Joe loves sharing what makes each uniquely special. Prior to joining Windstar Cruises, he served as Head of National Accounts at Venture Ashore, where he further expanded his expertise in cruise-focused travel experiences.

Based in San Diego, Joe continues to expand his global perspective by traveling with family and friends, experiencing new destinations, and connecting with local cultures through their traditions, cuisine, and wine.

Joe.Miller@windstarcruises.com

Territory: AL, AR, FL, GA, LA, MS, NC, SC, TN

Melissa has been on the Windstar Field Sales Team as an RSM for over 9 years. She began her career in the cruise industry at Carnival Cruise Line in their Consumer Sales division. Melissa was also previously employed at a large South Florida-based travel and marketing agency, where she worked closely with several major cruise lines, resorts, and other tourist destinations. She also worked in the recreational boating and yachting industry in Florida and the Great Lakes. Melissa resides in Southeast Florida and has been on the Board of Skål International Fort Lauderdale & Palm Beaches, a worldwide travel and hospitality association, for over 7 years.

Melissa.Nessenson@windstarcruises.com

Territory: CT, DC, DE, IL, I N, KY, MA, MD, ME, MI, NH, NJ, NY, OH, PA, RI, VA, VT, WV

Meg joined Windstar Cruises in 2022, based in the Northeast, bringing 20+ years’ experience within the cruising industry. Her career ranges from working with contemporary cruise line, to ultra-luxury and small ship expedition cruising. Meg is an award-winning sales leader in the travel industry, winning sales awards along the way from salesperson of the year to regional star and team player awards. Meg is a sphere of influence within the travel advisor community and sharing her best practices on small ship luxury and adventure cruising. An energetic team player who’s passionate at developing key accounts and boosting luxury cruising brand awareness. She’s proud to be a Midwest Iowa Farmer’s daughter, her family farm has been in business for over 100 years.

Meg.Daly@windstarcruises.com

Territory: CO, IA, KS, MN, MO, ND, NE, NM, OK, SD, TX, WI

Lauren joins Windstar Cruises as the Regional Sales Manager for the Central region, bringing extensive experience in luxury travel and cruising. Prior to Windstar, she held sales leadership roles across both luxury ocean and river cruise lines, most recently serving as Director of Sales for the Midwest at SeaDream Yacht Club. Her background has given her a deep understanding of the unique needs of travel advisors and their clients, along with a passion for building meaningful relationships and helping partners grow their business.

Lauren is excited to bring her energy and heart to the Windstar family, representing the brand’s small-ship, destination-focused experiences throughout the Central region. Based in Dallas, Texas, she’s a dedicated animal lover who has volunteered with rescue organizations, enjoys spending time outdoors, traveling with family and friends, and brings a passion for discovery into everything she does.

Lauren.Kieny@WindstarCruises.com

William Kammerman, better known as Kam, joined the Windstar Cruises team in November 2024 as Strategic Business Development Manager of Host Agencies. His career in the travel industry began in 2018 working in hotels, but soon after decided to jump into the cruise industry. Working in several different faucets of the industry, Kam began his journey with Norwegian Cruise Line selling cruises and quickly became a Direct Sales Manager working on the consumer end of the business. After a few years, he decided to join the trade side and become a BDM on the West Coast of Florida with MSC Cruises, and later became Strategic Account Manager working primarily with the host accounts. Having a personal goal of working in the luxury, small ship space, Kam decided to take a leap and join the Windstar Cruises team. Leveraging his past experiences and relationships within the business, Kam continues to shine and work as an energetic team player with Windstar. While not working, Kam enjoys traveling the world and experiencing new cultures. His personal goal is to see all 7 continents and only has 1 left to go. Kam is thrilled to be apart of the Windstar Cruises team and looks forward to the future ahead!

William.kammerman@windstarcruises.com

Andrea started her career in Canada in 1992 and comes to us with a wealth of travel experience having worked in varied facets of the industry, including DeNureTours, Fairmont Hotels, Rocky Mountaineer and Sabre. Prior to immigrating to Canada from South Africa, she worked for 9 years with KLM Royal Dutch Airlines. In Canada, Andrea has been responsible for securing preferred partnerships with Consortiums and National accounts and working closely with advisors to provide them a better understanding of the product she has represented. She is excited to have joined the Windstar family and is equally excited to share her newly learned knowledge of cruises with our agency partners in Canada. Her understanding of and passion working with her agency clients, promoting a product she is proud and thrilled to represent, will go a long way in assisting our Canadian advisors in growing their business with Windstar. Andrea is based in Toronto but is responsible for all of Canada.

Andrea.Mendelsohn@windstarcruises.com

Helen brings many years of experience in the travel industry with 26 years spent in the cruise industry. Most recently, Beck was head of global sales excellence for Explora Journeys. Previous to that role, she was vice president of international sales and marketing at Crystal Cruises. Other roles include regional director for Royal Caribbean International, Celebrity and Azamara; and international sales leisure manager at Millenium and Copthorne Hotels.

In her new role with Windstar, Helen is leading efforts to build commercial operations in the UK and expand the line’s presence in key markets in Europe, Australia and Latin America. She is defining the global sales and distribution strategy and identifying new partners to grow the base of sellers around the world looking to expand their small ship cruising sales. She is working to set up Windstar’s global entities, hire new team members, work with IT and marketing to launch new global websites and booking engines, and be responsible for the company’s growth outside of North America.

Helen.Beck@windstarcruises.com

Augustus has almost 15 years of experience working in the cruise industry, after starting his career at sea onboard Cunard’s Queen Elizabeth. He has been around cruise ships from a young age, starting with his first cruise in 2002 – since then he has travelled on over 30 cruises with more than 10 brands. He first sailed with Windstar on Wind Surf in 2006 and has now spent many a day enjoying the world from both the Star Class & Wind Class yachts.

Augustus was most recently Head of Marketing & Commercial at luxury river cruise line AmaWaterways, where we was part of the opening team for the EMEA office, leading the marketing & sales support teams in the region and being responsible for strategic & tactical commercial planning for the UK & European markets. Previous to that he worked at UK & Irish office of the Cruise Lines International Association (CLIA).

He joined Windstar in 2023 and in his current role, Augustus oversees Windstar’s sales & marketing relationships with our GSA and PSA partners around the world, with a particular focus on the UK, Ireland & Europe. His focus is on increasing knowledge and passion for Windstar’s 180 Degrees from Ordinary product across the globe, and he is a leading advocate within the UK industry for awareness of the growing small-ship sector.

Augustus.Lonsdale@WindstarCruises.com

Shelley Martin is an accomplished business development professional with over two decades of experience in the travel and tourism industry. She previously served as Business Development Manager for Uniworld Boutique River Cruises, where she played a pivotal role in strengthening trade relationships and driving significant sales growth. Her career also includes tenure at Globus, further deepening her expertise in the sector.

With longstanding experience in the luxury cruise market and a robust network within the travel trade, Shelley brings valuable insight and strategic acumen to the Windstar Australia team.

Shelley.Martin@windstarcruises.com

A seasoned travel industry professional, Amy Conover joined luxury cruise line Windstar Cruises in 2011 as the line’s Western Regional Sales Manager following nearly three decades in the cruise business. Just six months later she was appointed the Director of Charter & Incentive Sales which was only fitting considering that during her career she had earned her credentials as a Luxury Cruise Specialist and spent many of her personal vacations on Windstar cruises. Based at the company’s Seattle office, Amy is responsible for developing corporate and incentive business and strengthening relationships with meeting and incentive travel partners nationally and internationally as well as leading a talented charter and incentive team. Before joining Windstar Cruises, Amy was a self-employed travel advisor and entrepreneur who has launched and managed several highly successful and well known cruise agencies. A native Washingtonian, Amy makes her home in the Seattle area.

Amy.Conover@windstarcruises.com

Laura is an absolute superstar in the incentive market, known for her creative approach and strategic thinking. With over a decade of experience under her belt, she's worked with various organizations to craft unforgettable Charter and Incentive travel experiences. Laura's passion lies in connecting people with destinations and programs that create lasting memories. Get ready for her to introduce innovative ideas that will help us to grow the Charter and Incentive Channel.

Laura.urban@windstarcruises.com

Sara is bringing her extensive knowledge of operational logistics and group management to the Windstar family. Her attention to detail and organizational prowess ensures a smooth experience for our charter team and their clients. She will be working with the charter team and the sales operation team to allow us to be as efficient as we possibly can as the business continues to grow.

Sara.poole@windstarcruises.com

Steve began his cruise career back in 1996 aboard a Holland America Line vessel cruising Alaska from his home in Vancouver, from there, over 20-years in the travel industry has allowed him the privilege of visiting over 90+ Countries on 6 Continents. Steve worked onboard Windstar’s sailing yachts for several years giving him an intimate knowledge of the vessels and the out of the way ports Windstar visits. After a few years of European River Cruising with Tauck Tours Steve returned to Holland America Line in a shore side management role before returning back to his home at Windstar. Steve lives in Seattle with his wife, loves to travel, and enjoys photography and spending time at their cabin with their 3 English Bulldogs.

Steve.Furlong@windstarcruises.com

With a deep understanding of our offerings and a relationship-driven approach, Nico has been instrumental in creating incredible vacation experiences for our clients. His genuine enthusiasm for travel is infectious, and he's ready to use his expertise to forge new partnerships and expand our reach in the trade market. He will be focusing on the New to Windstar Advisors, advisor training, pre- and post-show follow-up and supporting our trade channel.

Antonia is a dedicated Sales Coordinator based in South Florida, known for her attention to detail and strong organizational skills. Reporting to Steve Furlong, with oversight from Joe Jiffo, Antonia plays a key role in supporting sales operations, managing documentation, and ensuring smooth communication between internal teams and external partners. Her proactive approach and commitment to accuracy make her a reliable point of contact for clients and colleagues alike. She brings a strong background in client relations and administrative coordination, with ten years of experience in the cruise industry from her tenure at MSC Cruises, where she supported travel advisors, guest services, and operational logistics in a fast-paced, international environment. Antonia is known for her proactive communication style, organizational efficiency, and ability to manage complex workflows with precision. Her experience across both corporate and hospitality sectors enables her to navigate diverse client needs and internal processes with professionalism and ease.

Antonia.Dujin@windstarcruises.com